Terms and Conditions
These Terms & Conditions apply to the use of FoxyEquestrian website and any of the products listed on our website www.foxyequestrian.com. By accessing this website and/or placing an order for any of our products, you agree to be bound by these Terms & Conditions set out below.
We reserve the right to change the contents of www.foxyequestrian.com including these Terms & Conditions, at any time without notice by posting such changes on this website. It is your responsibility to familiarise yourself with the Terms & Conditions regularly to ensure you are aware of any changes. If you do not agree to any change to the conditions, then you must discontinue to use www.foxyequestrian.com
Before you place an order, if you have any questions relating to these terms and conditions, please contact us.
Information about us
The website is operated by FoxyEquestrian.Our registered office and main trading address is FoxyEquestrian, Downlands Equestrian, Church Farm, Tytherington, BA12 7AB. Our VAT number is 278258559
All copyright and other intellectual property rights relating to www.foxyequestrian.com and its content including images, text and other material are owned and registered by FoxyEquestrian.
The content and material contained within www.foxyequestrian.com is made available for your personal non-commercial use only. Should you wish to download material (if necessary to make a purchase of our products) such content can be downloaded onto one computer hard drive for such purpose. Any other use of the material and content of www.foxyequestrian.com is strictly prohibited.
You agree not to and not to assist or facilitate third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Products, Prices & Availability
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on www.foxyequestrian.com each product purchased is sold subject to its product description. We take reasonable care to ensure that all details, descriptions and prices of each product appearing on the website is correct at the time when relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information including product descriptions appearing on this website at a time may not always reflect the exact moment you place your order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. If an order cannot be fulfilled, you will be informed and if possible, offered an alternative item. We reserve the right to amend postage and packaging prices as necessary.
The prices of products are inclusive of VAT but exclusive of delivery charges. If a delivery charge applies to your order this will be notified to you during the transactional element or the ordering process and again in the order acknowledgment email that we send to you. Prices and delivery charges displayed are valid and effective only in the United Kingdom. Prices, offers and products are subject to availability and may change at any time prior to us dispatching your order and taking payment from you.
Colours, materials and fabrics
Although colours shown on this website are a good likeness to produced items, we cannot guarantee 100% accuracy due to screen quality.
Where a bespoke logo is required and an image supplied for digitisation, we will endeavour to match colours as closely as possible.
We will be happy to provide small samples of colours should these be required. These samples will be subject to availability and a small fee may apply.
Unless otherwise stated at time of ordering, embroidery designs are embroidered in colours best suited to garment. Motifs and Outline designs will be embroidered in colour to match lettering unless thread colour choice stated at time of ordering.
We reserve the right to make minor changes to embellishments due to supplier availability.
Orders are submitted via the website. You must add the product(s) you wish to purchase to your shopping cart and then proceed to checkout. To confirm your order, you will be asked to input your payment details (payment method). Once this is confirmed you are consenting to our terms and conditions.
We will then process the payment details you have given us to take payment for your order and then send you and order acknowledgement email to confirm that we have received your order.
Non-acceptance of an order may result in one of the following;
The product your ordered being unavailable from our stock
Our inability to obtain authorisation for your payment
If for any reason we are unable to fulfil your order, all monies taken will be reimbursed within 30 days of taking the original payment.
You should check all emails corresponding to your product(s) ordered for accuracy and let us know immediately if there are any errors. None of our emails constitute acceptance of your submitted order. Your order will be accepted by us when we despatch the product(s) to you.
If there are any problems with your order, please contact us as soon as the product(s) have been received.
Delivery prices are for the United Kingdom. Additional charges will apply and will be quoted should you wish for your product(s) to be delivered outside the United Kingdom.
We aim to deliver products to UK addresses within 5 working days (subject to a maximum of 20 working days). If we are unable to deliver within this time we will inform you in advance and provide you with an alternative date for delivery. If you reject the revised date your order will be cancelled, and we will make a refund which may be due to you. In no event shall we be liable for any damages or penalty for any delay in delivery.
Returns and Refunds Policy
Since all our items are bespoke and is the nature of FoxyEquestrian, we are unable to offer returns or refunds. However, if you are not 100% happy with your items we will work with you making the required adjustments until an agreement between both parties have been made. This agreement will become binding once we have established the reasons behind your dissatisfaction with your product(s) these will need to be emailed and agreed upon before any work is carried out.
If the product is damaged upon delivery we will reimburse your reasonable costs of return of the product. Not a refund for the product. The return is to be (up to the value it would have cost to return the product(s) using Royal Mail standard service and at your option replace the product (where the same or equivalent products are available) You must always obtain a certificate of posting from the Royal Mail. It is your responsibility to arrange collection of any unauthorised returns from our premises, for example products that have been returned because they were defective, but which are subsequently found not to be defective; accordingly, we reserve the right to return these products to you at your cost. Such product will be held for a period of 3 months after which time the product will be destroyed if you have not made the appropriate arrangements for the goods to be returned to you.
Use of and Access to website
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The data controller is Foxy Equestrian.
FoxyEquestrian is committed to protecting your personal data.
You can access and brows our website without disclosing your personal data, however when you register with us, subscribe to our emails and place an order with us you will be asked to provide certain information about yourself. You do not have to provide any personal information to us but, if you do not provide your personal information, then you may not be able to buy from us.
The General Data Protection Regulations (GDPR) applies to personal data. Anybody who processes personal data must have lawful basis in order to process the data. FoxyEquestrian collects and processes your personal data for several reasons as detailed below;
processes your personal data for several reasons as detailed below:
With your consent, we will collect and process your personal data for marketing reasons. We will always make it clear what data we require from you in order to do this and you can opt out at any time.
In certain circumstances, we need your personal data to comply with our contractual obligations. If you place an order with us via our website or over the telephone, we will require your contact details and payments details, so we can process, fulfil and despatch your order.
There may be times, if required by the law, that we will need to collect and process personal details. If requested by law enforcement, we can provide the details of individuals involved in fraudulent or criminal activity.
In some situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. We want to provide you with the best products and service and we may use your personal information to help us do this. For example, your purchase history and the way you browse our website helps us to identify trends and also allows us to make sure our website gives you the best shopping experience. Using your information in this way does not materially impact your rights, freedoms or interests.
We hold the following information:
Information relating to any purchases you make with us either via our website, on the telephone and in some cases, at live events. This information includes your name, address, telephone number, email address, payment details, date and time of purchase and any feedback that you give to us. We need this information to be able to fulfil, process and despatch your order to you. We may also need to contact you with information relating to your order or delivery of your order;
Information you provide to us when registering an account with us. This information includes your name, address, telephone number, email address and payment details;
Your account login details including your username and password;
Details of the interactions with us via our website. Information including items viewed or added to your basket, brands and products you show interest in, wish list choices and how you arrived at our website;
Your comments and product reviews;
Your social media username. This allows us to respond to your queries, comments or feedback made via social media.
When do we collect your information?
When you visit our website;
When you use your account to buy products;
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data);
When you create an account with us;
When you purchase a product or service at a live event or by phone but don’t have (or don’t use) an account;
When you engage with us on social media;
When you contact us by any means with queries, complaints etc;
When you enter prize draws or competitions;
When you comment on or review our products and services;
How do we use your information?
We may use your personal data in the following ways:
To send you goods you have purchased from us. Without information such as card payment details, your address and your contact details we are unable to fulfil, process and despatch your order to you;
To deal with enquiries or complaints made by or about you relating to our business;
To provide suitable aftercare relating to a purchase made with us
To send you marketing information. With your consent we will use your personal information, your browsing history and your purchase history to contact you via email to inform you of relevant products, special offers, discounts, promotions, competitions etc;
To protect our business and you from fraud and other illegal activities;
To administer any of our prize draws or competitions which you enter. Your consent will be requested at the point of entering;
Who we share your information with
You may like to share information through social networks like Facebook, Twitter and Instagram when using our website. If you “like”, “share” or review our products, posts or services your personal information may be available to the providers of these social networks. It is your responsibility to set appropriate privacy settings on your social network accounts according to how you would like your data to be used and shared.
Right to be informed - You have the right to be informed about the collection and use of your personal data;
Right to rectification - You have the right to request the correction of your personal data when incorrect, incomplete or out of date;
Right to access - You have the right to access the personal information that we hold about you, this is often requested via a ‘Subject Access Request’;
Right to object - You have the right to request that we stop using your data for marketing purposes if you withdraw your consent, this must be done in writing;
Right to restriction of processing - You have the right to request the restriction or that we stop processing your personal data in some circumstances. You would be permitting us to store your information but not to use/process your information; and
Right to erasure - You have the right to request your personal data be erased if we are not entitled to use it anymore.
How long do we keep your information for?
We hold your information for as long as is necessary for the purpose for which it was collected. We will always retain your information in accordance with law and regulation and never retain your information for longer than is necessary.
If you withdraw your consent to receive marketing emails from us, we will remove you from our mailing list with immediate effect. Your data will be stored until it is no longer necessary on the basis of our legitimate business interest, but you will no longer receive marketing material from us.
Protecting your personal data is as important to us as it is to you. We treat your data with care and take appropriate steps to protect it.
We store your personal data on the secure servers of our web service provider;
We use SSL encryption technology in all our electronic transactions;
We take technical and organisational precautions to ensure the security of your data and prevent the loss, misuse or alteration of your personal data.